BERLIN-WHEELER, INC.

Bilingual Collector

General Information
Location  2942-A SW WANAMAKER DRIVE, SUITE 200
TOPEKA, KS 66614
United States
Employee Type  Non-Exempt
Industry  Call Center
Minimum Experience  1 Year
Required Degree  High School
Contact Information
Name  Human Resources Department
Phone  1-800-890-6024  
Email  hr@berlinwheeler.com
Description

Primary Function

Effectively processes inbound/outbound calls by verifying basic demographic information and initiate the request for payment. Provides quality service by reviewing account status and taking appropriate action. Ensures departmental success by collecting outstanding debts.

Essential Functions and Duties

1. Assumes responsibility for handling inbound/outbound calls based on Client’s strategies and goals.

a. Follows all updates and established policies and procedures to assure safe, effective and consistent levels of care that are in compliance with federal, state, agency and professional standards.

2. Verify, process and/or accurately enter various statistical information into the company system.

a. Ensures all conversation and data records are accurate and complete.

3. Assumes responsibility for related duties as required or assigned by management.

a. Provides suggestions and improvements for policies and procedures for the department as well as for the company.

Performance Measurements

1. Maintain high quality standards while handling calls and collecting outstanding debts.

2. Ensures all conversation and data records are accurate and complete.

3. Effectively completes all additional tasks assigned by management.

4. Contributes to team effort by accomplishing related results as needed.

Qualifications

Education: High School Diploma or GED required.

Required Knowledge: Strong understanding of collection processes and techniques. Ability to work independently.

Experience Required: Minimum of one (1) year collection service or other related phone experience.

Skills/Abilities: Excellent written, oral and interpersonal communication skills. Excellent leadership and human relations abilities. Exceptional listening, technical and analytical skills.

 

Requirements