WSOS COMMUNITY ACTION COMMISSION, INC: Basic Needs Advocate I

Apply by August 13, 2017

Basic Needs Advocate I - Bowling Green

Summary:  Conduct interviews and assist applicants with program registration and obtain all applicable information according to program rules and regulations.  Gather and maintain accurate data for required reports.

 Position based in Bowling Green but will also be assigned to work in other counties.

General Information
Location  812 North College Drive
Bowling Green, OH 43402
United States
Base Pay  $12.10 / Hour
Employee Type  Yearly Full Time
Minimum Experience  1 Year
Required Degree  2 Year Degree
Contact Information
Email  employment@wsos.org
Description

 Essential Duties and Responsibilities: 

  1. Acquire and maintain a thorough working knowledge of all WSOS programs and community service programs.
  2. Assist applicants with program registration and review all payment plan options available with the applicant.
  3. Read, verify, and accurately interpret all applicable income source documentation.
  4. Accurately calculate income in accordance with program guidelines.
  5. Input data necessary to complete and print all required forms for applicant verification and signature; submit completed paperwork to the Basic Needs Specialist.
  6. Respond to and resolve client and agency inquiries and questions; contact the Basic Needs Specialist and/or Clerk for inquiries, questions, or concerns that require additional research or uncommon eligibility circumstances or utility questions. 
  7. Prepare and maintain accurate participant files within established time frame.
  8. Prepare and submit timely reports.
  9. Record daily activities and referrals.
  10. Generate ideas and propose solutions to enhance program operations.
  11. Other duties and responsibilities as directed by supervisor.
Requirements

Education:

Associate’s Degree in social work, office administration, business, related fields or equivalent combination of education and experience.

 Experience:

One to three years experience in a social or customer service; one year experience working with word processing, spreadsheet, internet, and database software.

 Additional Requirements:

  1. Must submit to initial and/or periodic state and/or federal criminal checks.
  2. Must submit to initial and periodic drug and alcohol testing.